Last Updated: June 2026

Welcome to Culturoot International. By accessing our website, requesting quotations, placing orders, or using our services, you agree to the following Terms and Conditions.

1. About Us

Culturoot International is an India-based export and sourcing company connecting global buyers with trusted Indian manufacturers across multiple product categories including construction materials, apparel, handicrafts, furniture, home décor, machinery, bags, spices, and other products.

2. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing information are accurate. However, due to manufacturing processes, natural materials, handmade production techniques, and screen display differences, slight variations may occur.

Product images displayed on the website are for reference purposes only.

3. Quotations and Pricing

All quotations are subject to change without prior notice unless otherwise agreed in writing.

Prices may vary based on:

  • Product specifications

  • Order quantity

  • Packaging requirements

  • Shipping method

  • Currency fluctuations

  • Raw material costs

A quotation does not constitute a binding agreement until confirmed by both parties.

4. Payment Terms

Unless otherwise agreed in writing, the following payment terms shall apply:

  • 50% Advance Payment upon order confirmation.

  • 50% Balance Payment before dispatch of goods.

  • Production or sourcing activities will commence only after receipt of the advance payment.

  • Shipment documents shall be released only after receipt of full payment.

Culturoot International reserves the right to suspend production, dispatch, or delivery in case of delayed payments.

All banking charges, intermediary bank fees, and transfer costs shall be borne by the buyer.

No goods shall be dispatched without receipt of 100% payment unless separate credit terms have been agreed in writing.

5. Incoterms

All international shipments shall be governed by the latest version of Incoterms® published by the International Chamber of Commerce (ICC).

Depending on the agreement between buyer and seller, shipments may be offered under:

  • EXW (Ex Works)

  • FOB (Free On Board)

  • CIF (Cost, Insurance and Freight)

  • CFR (Cost and Freight)

  • DAP (Delivered at Place)

The applicable Incoterm shall be clearly stated on the Proforma Invoice, Commercial Invoice, and shipping documents.

Under FOB terms, risk transfers to the buyer once goods are loaded on board the vessel at the agreed port of shipment.

Under CIF terms, Culturoot International shall arrange freight and insurance as specified while risk transfers according to the applicable Incoterm rules.

6. Minimum Order Quantity (MOQ)

Minimum Order Quantity requirements may apply depending on the product category, customization requirements, and manufacturer policies.

Culturoot International reserves the right to determine MOQ requirements on a product-by-product basis.

7. Production and Delivery

Production timelines are estimates only and may vary depending on:

  • Product type

  • Order volume

  • Manufacturer capacity

  • Raw material availability

  • Public holidays

  • Force majeure events

Delivery dates are not guaranteed.

Culturoot International shall not be liable for delays caused by shipping carriers, customs authorities, weather conditions, port congestion, strikes, or other events beyond our reasonable control.

8. Inspection and Acceptance

Buyers are encouraged to inspect products prior to shipment.

Upon receipt of goods, buyers must inspect products promptly and report any issues within seven (7) days of delivery.

Failure to notify us within this period shall constitute acceptance of the goods.

9. Customs Duties and Taxes

Buyers are solely responsible for:

  • Import duties

  • Customs clearance charges

  • VAT/GST

  • Local taxes

  • Regulatory compliance requirements in the destination country

Culturoot International shall not be responsible for customs delays, seizures, additional duties, or regulatory restrictions imposed by destination countries.

10. Returns and Refunds

Due to the nature of international trade and export transactions, returns are generally not accepted unless:

  • Incorrect products were supplied.

  • Products significantly differ from approved specifications.

  • Verified manufacturing defects exist.

Any claim must be submitted within seven (7) days of receipt along with supporting photographs and documentation.

Refund requests shall be reviewed on a case-by-case basis.

Customized, OEM, private label, made-to-order, and specially manufactured products are non-refundable.

11. Intellectual Property

All website content including logos, graphics, text, product descriptions, images, and designs are the property of Culturoot International unless otherwise stated.

Unauthorized reproduction, distribution, or use is prohibited.

12. Limitation of Liability

Culturoot International shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

The maximum liability of Culturoot International shall not exceed the total value of the affected order.

13. Force Majeure

Culturoot International shall not be held responsible for delays or failure to perform due to circumstances beyond its reasonable control, including:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemics

  • Government actions

  • Trade restrictions

  • Labor disputes

  • Transportation disruptions

  • War or civil unrest

14. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India.

Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Delhi, India.

15. Contact Information

Culturoot International

Email: culturoot@gmail.com

WhatsApp: +91 7011804012

Website: www.culturoot.in

India